| Problem | Fix |
|---|---|
| "We couldn't read your store yet" | Click Try again. Large catalogs can take a few minutes. If it keeps failing, email us the message shown. |
| Plan is empty / "No products yet" | SteadyShelf needs active products that track inventory. Turn on "Track quantity" in Shopify, then Sync now. |
| A product shows No recent sales but it sells | Check it sold in the last 28 days (your sales window) and that sales came through Shopify. Orders from other channels count only if they're created as Shopify orders. |
| Days left looks wrong after a stockout | Out-of-stock days with zero sales are skipped. If a product was out for most of the window, it gets the New badge and the estimate is rough until more sales come in. |
| Supplier didn't get the PO email | Check the order email on the Suppliers page and ask them to check spam for mail from orders@steadyshelf.app. You can always use Export CSV or Open in my email app instead. |
| Receiving failed | Make sure the location you picked is active in Shopify and stocks that product. Try again, and email us the error if it repeats. |
| Numbers don't match Shopify | Click Sync now. SteadyShelf adds up available stock across all locations, so compare against the total, not one location. |
Still stuck? Email support@steadyshelf.app. A real reply, usually within a few hours, 7 days a week. Include your store's .myshopify.com address and a screenshot if you can.